Troubleshooting 1 min read Last reviewed June 23, 2026

Photos will not upload

Trouble adding photos to a group.

  1. Confirm you are on First Mate or Captain, group photo sharing is a paid feature.
  2. Check your internet connection. Ship Wi-Fi can be slow.
  3. Make sure the photo is under 10MB, and try one at a time if a batch stalls.
  4. Confirm you granted the app permission to access your photos.
Tip: Onboard Wi-Fi is often the real culprit. If a photo will not go, it may simply need a stronger connection or a wait until port.
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