Troubleshooting 1 min read Last reviewed June 23, 2026

A group invite code will not load

When joining a group fails or a code is not recognized.

  1. Re-check the invite code for look-alike characters (zero versus the letter O, one versus the letter I).
  2. Make sure you have a live internet connection.
  3. Ask the group creator to re-share the code or send a fresh invite link, which opens straight in the app.
Tip: Tapping a shared invite link is the most reliable way in, it skips typing the code entirely.
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